The company says the events have been postponed, while organisers have verified that the events have been cancelled. My event was cancelled due to the pandemic and I have yet to receive a penny. I wrote to viagogo before the match, and after the match. No Refund received. Per viagogo’s guarantee, buyers are entitled to a full refund if an event is cancelled. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. It’s also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. There is some discrepancy in Viagogo’s coronavirus cancellation policy. They refused to refund they told me that Euro 2020 was not cancelled. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. Viagogo is an absolute scam. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. Viagogo promises "a full refund" if any problem arises, while Get Me In! Postponed events … Viagogo, a tickets marketplace, bought StubHub in February 2020. A fourth platform, Viagogo, failed to follow suit, and now faces court action. Other vendors are providing refund so why not Viagogo. Therefore they have made double the profit from the tickets. Event was postponed from 22/03 to 1/07 but fans were not allowed to visit the match. You could ask this person for a refund, provided you’re able to contact them. “The tickets would be useless to me if … Well that is a cancellation you criminals. Which? One customer, Melissa Taylor, paid more than £270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. ... offers refunds or credits if an event is canceled once it gets funds from the event organizer. Andrea Grant, 41, shelled out t… These firms are required by the industry’s self-regulatory body, the Society of Ticket Agents and Retailers (STAR), to refund the ticket’s face value price when an event is cancelled. Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events. It’s also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. Viagogo, a tickets marketplace, bought StubHub in February 2020. The Florida-based claimant alleges that she paid US$410 for tickets to see Tool on 19 April but Viagogo refused to refund her, despite its guarantee which promises to fully refund a customer who bought tickets to an event that was cancelled. No the event has been cancelled but Viagogo weasel out of given people their money back by saying that the event has been moved to 2021. However, given the unique circumstances surrounding coronavirus, we’re also offering an alternative option: If an event is cancelled, you have the option to receive a viagogo voucher, valued at 125% of your original purchase price, so you can enjoy an event of your choosing in the future. In case of any issues, you can contact them here. Many festivals including Wireless and Leeds Festival have been cancelled this summer due to coronavirus. A Viagogo representative has also stated that customers cannot receive refunds for rescheduled events because these tickets carry over. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. Original review posted by user Nov 25, 2020. “If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. In the case of refunds, we appreciate our customers’ patience while we process their request.” Last year, Google suspended Viagogo from advertising on its platform amid concerns that the resale site was allowing touts to use the site to sell tickets at an inflated prince. The tickets were bought by me as a present for my mother and parents-in-law. The ticket purchaser must contact the Box Office, within 24 hours of the event, in writing via boxoffice@bendigo.vic.gov.au or our Contact Us page with the relevant details to arrange a refund or exchange. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is cancelled once it gets funds from the event organizer. “If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. Viagogo argues that the events have been postponed, despite event organisers confirming that they have indeed been cancelled. Per viagogo’s guarantee, buyers are entitled to a full refund if an event is cancelled. Patrons will be entitled to a refund or exchange if an event is cancelled or rescheduled due to Government COVID-19 regulations or restrictions. The day AFTER Viagogo sends an email claiming the event is postponed in direct contradiction to the promoter’s press release. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. Don't ever buy event tickets from them because if the event is cancelled, you will not get a refund. ... they think this is ok and when I've complained I got fobbed off by poor customer service But it’s unlikely you’ll get the delivery costs or booking fees back. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. Postponed events may not be eligible for refunds. “Any ticket restrictions are clearly labelled at the top of our website. Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. Viagogo guarantee that they will fully refund all tickets if the event is cancelled. Viagogo argues that the events have been postponed, despite event organisers confirming that they have indeed been cancelled. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. Ticket agents may have terms and conditions stating that if they’re aware a ticket has been resold, they won’t honour it. VIAGOGO ignores event status changes to avoid reimbursement I bought tickets on Inter - Brescia football match. Viagogo’s refund policy says customers are entitled to a refund if an event has been cancelled, but not if it has been postponed and the ticket is valid for a new date. The ticketing site is also apparently not offering refunds for cancelled 2020 events where tickets can be used for a 2021 event. There is nothing to review. The credits are valid through the end of 2022. Which? For Stubhub, you should be receiving an automatic email and refund when an event is cancelled. Yes, you can use your voucher on the viagogo website, for any event of your choice anywhere in the world. How long does it take to get my refund? For Stubhub, you should be receiving an automatic email and refund when an event is cancelled. Stated. The Florida-based claimant alleges that she paid US$410 for tickets to see Tool on 19 April but Viagogo refused to refund her, despite its guarantee which promises to fully refund a customer who bought tickets to an event that was cancelled. Ticketmaster is refunding tickets but Viagogo is maintaining the event is postponed so they don’t have to comply with their T&C’s of issuing a refund for a cancelled event. Where an event is cancelled, the ticket agent would only be obliged to provide a refund to the original purchaser. Viagogo resold my tickets for Elrow Liverpool, however, they will not give me a refund until 8 days after the event which has been rescheduled TWICE (Now 7 months after the original date), just incase the new buyer doesn't show up. Hundreds of events have been cancelled this summer, and despite organisers confirming this, Viagogo is claiming the events are postponed and refusing to issue refunds. Our Festival Finder hub is designed to help you find your perfect festival experience whatever your location, tastes, budget or time-frame, with tickets on sale for events and weekends across the 2021 and 2022 UK festival seasons from May – September and beyond! Viagogo’s “Guarantee,” supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you’d think? Viagogo's managing director told the ABC the company does not rely on customers thinking it is the original ticket seller Tasmanian couple Shane and Jane Johnson bought tickets through Viagogo, … Viagogo denies the claims they aren’t giving refunds for cancelled events in a statement via The Guardian. Despite the foregoing, Viagogo has not issued any refunds to those who bought tickets to events canceled as a result of the COVID-19 pandemic, the lawsuit alleges. “The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,” Scott said. If the event is postponed – The tickets are usually valid for the new date. Viagogo accused of refusing refunds on cancelled events By Andy Malt | Published on Friday 24 July 2020 Viagogo has been accused of refusing to give refunds … I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. It will stay valid for the new date. Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. As a result, if tickets to a canceled event … reports that Viagogo has been claiming that events have been postponed, despite organisers saying the event has been cancelled. TodayTix: If the event is cancelled, TodayTix will issue a voucher worth 110% of the original cost via email within 7-10 days. Viagogo: If an event is canceled, Viagogo will contact you to issue a refund. The consumer champion has heard from disgruntled Viagogo customers who have been denied refunds for events cancelled by the organisers – with the secondary ticketing site seeking to exploit loopholes in its own refund policy by claiming they have only been postponed. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled — only credits. The Pandemic Ticketing Policy is also subject to complaints and proceedings. Which? If the Event … Viagogo was sued last year by Lauren Shiflett, who had bought tickets for a COVID-affected Tool show via the site. They don't pay the seller until after the event so hold on to the money anyway. Sign in to your account. ... offers refunds or credits if an event … Please look out for an e-mail from us and remember to add viagogo on your … I bought tickets for an event in July. Ticketmaster and its owner, Live Nation, will provide refunds or credits if the event is canceled after being funded by the event organizer. After the event was cancelled by the organiser due to Covid, Viagogo instead listed it as 'postsponed' so they didn't have to refund the money. However, Viagogo's terms and conditions mean that tickets bought through their site will only offer a refund or a voucher worth 125% for cancelled events. Viagogo is allegedly denying refunds for events … Events scheduled for 2020 have now been postponed into 2021; however, Viagogo’s website explains that refunds are only available if an event has cancelled. If an event organiser has decided to cancel, whatever the circumstance is, you still haven't got what you paid for – so you're still entitled to a refund. Generally; If the event is cancelled – We will ask you to return the tickets and you will be refunded for your purchase. Viagogo reviews first appeared on Complaints Board on Mar 12, 2014. Have only been waiting a month for an answer either via email or smoke signal and nothing. Ticketing Tips & FAQs HAMILTON begins performances at Her Majesty’s Theatre in Melbourne on Wednesday, 16 March 2022. StubHub has offered cash refunds for tickets for events canceled during the pandemic, disappointing many customers by creating an exception to the non-refundable policy adopted in March 2020. Since that time you must be given information about this event, 2 month are gone. If your event has been postponed, you do not need to return your ticket. In the event of a postponement, refunds are not granted. The consumer group said it has heard from disgruntled Viagogo customers who have experienced difficulties getting refunds. The Consumer contract regulations do allow for a change of mind cancellation for most goods purchased at a distance but there are some exemptions to this right. If you have problems on the day, Viagogo requires you to contact them within 48 hours. In case you purchased your tickets on Viagogo you should receive an email with instructions, but you can also contact their customer support directly. Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events. What should I do? In the case of refunds, we appreciate our customers’ patience while we process their request. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Viagogo-cancelled event and refunds. … Viagogo is the WORST. I purchased the ticket from a ticket resale site. Because of this, Viagogo have the legal right to refuse a refund. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. From the complaint: “Viagogo has collected, and continues to hold, funds, including fees, from Plaintiff and the putative Class for cancelled or constructively cancelled events. They claim they have rescheduled for next year and are not providing option of refund. StubHub to refund canceled events after pandemic complaints ... Viagogo, a tickets marketplace, bought StubHub in February 2020. 1.0 . “This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. The credits are valid through the end of 2022. Have been waiting for several weeks for a refund to cancelled BST Festival 2020. Ticketmaster are giving the choice of a refund or for tickets for next years Download festival, Viagogo offer no refunds. 100% Upvoted. Still no answers! ViaGoGo sent notice to me yesterday via email that the James Taylor 07-July concert date I purchased has been “postponed”, and since it is not cancelled no refund is due: “We will email you as soon as the new event date gets announced. which covers event tickets such as the ones you purchased. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is cancelled once it gets funds from the event organizer. We disagree with such restrictions and think they are not beneficial to fans. Ask the resale site for a refund. Related: Viagogo - The address to send refund ticket is not correct. In case you purchased your tickets on Viagogo you should receive an email with instructions, but you can also contact their customer support directly. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". I kindly ask you to return back the money for 4 unused tickets for cancelled Morrissey’s concert in Helsinki witch should be on 21/07/2018. Postponed events may not be eligible for refund. Where an event is cancelled, the ticket agent would only be obliged to provide a refund to the original purchaser. Viagogo have come under fire for refusing to issue refunds for events that have been cancelled or postponed due to the coronavirus pandemic. In case of any issues, you can contact them here. Viagogo faces lawsuit over denied refunds Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. You will receive an email notification from Viagogo explaining the same. Will never use this company again what a joke. The ticketing service will change its refund policy, just as the COVID-19 pandemic is gaining momentum in the United States, and customers … If postponed, tickets are typically valid for the new date. If the Event … also found that Viagogo is refusing to refund customers for cancelled events where the tickets can be transferred to 2021 events. No refund, no contact, no idea whats going on! The Viagogo website explains that if an event hasn’t been cancelled outright, customers will … If you find out that your ticket is restricted, it is wise to contact Viagogo as soon as possible. If you wait too long, you may not be entitled to a refund. If you have attempted to get into an event and denied entry because of certain restrictions, you are eligible for a refund. In the case of refunds, we appreciate our customers’ patience while we process their request. I bought two tickets to see IADDB for the 2nd of March 2020. Viagogo, a tickets marketplace, bought StubHub in February 2020. Postponed events may not be eligible for refunds. Why isn’t Viagogo refunding tickets? Ticket-holders to postponed events … A MILITARY wife is £700 out of pocket after buying Ed Sheeran tickets for her superfan son – only to learn they are not valid and she won’t get a refund. The event date then changed to the 22nd of November 2020 without any reason and I was told I was unable to get a refund. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled — only credits. 10 days after the event was supposed to take place they finally listed it as 'cancelled' and offered me a voucher or the option of a refund. “If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. Which? READ MORE: The return of … All I have received is an email saying I am in line for my booking to be reviewed and I will soon receive an update. My parents-in-law are from overseas and so the event date is critical for us to be able to attend. I told the Associated Press. The event is cancelled. Scam - Refusing to refund cancelled event. Under Australian Consumer Law, ticket holders are entitled to a refund if an event is cancelled – unless the government ordered the cancellation due to an outbreak of disease or other crisis. also found that Viagogo is refusing to refund … Update by user Dec 25, 2020. They guarantee a refund if there is a cancellation but you'll have better luck being struck by lightning. You could ask this person for a refund, provided you’re able to contact them. Viagogo poor service and non existent refund policy Purchased tickets for simple minds and the event has been cancelled for this year. Ticket Marketplace Viagogo purchased StubHub in February 2020. The Viagogo website explains that if an event hasn’t been cancelled outright, customers will not be offered a refund.
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